Terms and Conditions
1. REGISTRATION AND PROVISION OF INFORMATION
1.A You may register or otherwise provide your details with us, in order to purchase goods through our site, receive additional information and services for registered users and/or to access some areas of our site which is restricted to registered users. When registering or otherwise providing your details with us you must not provide any false information or impersonate any other person.
1.B By registering on our site, you agree that:
2. ACCEPTABLE USE OF WEBSITE
When using and accessing our Website you may not cause damage, or deny or prohibit accessibility to the Website in any way that is unlawful or illegal. Any instance of fraudulent or harmful behaviour is strictly prohibited. Using and accessing our Website in order to copy, store, host, transmit, send, use, publish or distribute material that could be considered damaging to computer software is prohibited in all forms. You may not conduct or perform any systematic or automated data collections in relation to our Website. Unsolicited transmission of commercial communications by you is prohibited.
3. ACCESSING OUR SITE
You must be 18 years or older and are agree to these terms and conditions. If you are under the age of 18 you are prohibited from accessing and using this website and any of its functions, products or services. Any person under the age of 18 years old may not purchase our products.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw (temporarily or permanently) or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, both to users who have registered with us and to guest users.
4. YOUR ACCOUNT WITH US
It is your sole responsibility to ensure that your User ID and password for your Smoke-it account are kept confidential. You must not disclose these details to any third parties. You agree to and are bound by these terms and conditions which cover any activity that is performed under your account.
If we suspect or have any evidence of misuse of your account, we reserve the right to refuse to service your account. Also, we may terminate your account, use of our Website and cancel your order(s) at any time without notice or explanation. In the event of an order being cancelled by us. any sums already paid by you will be promptly refunded to the payment card used to place said order.
5. TERMINATION AND/OR SUSPENSION OF REGISTRATION
5.A If you no longer wish to have a registered account, you may terminate your account at any time by sending an email to firstname.lastname@example.org
5.C You may print off a copy, and you may download extracts, of any page(s) from our site for your personal reference only.
5.D You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
5.E Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
5.F You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
6. RELIANCE ON INFORMATION POSTED
Information and other materials posted on our site are not intended to amount to any kind of advice on which reliance should be placed. In particular, the information on our site should not be used as a replacement for advice from a medical professional. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or by anyone who may be informed of any of its contents.
7. OUR SITE CHANGES REGULARLY
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material or to keep it updated.
8. OUR LIABILITY
8.A The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
8.A.A all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and
10. TRANSACTIONS CONCLUDED THROUGH OUR SITE
Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.
11. PROHIBITED USES
11.A You may use our site only for lawful purposes. You may not use our site:
11.A.A in any way that breaches any applicable local, national or international law or regulation;
11.A.B in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
11.A.C for the purpose of harming or attempting to harm minors or any vulnerable persons in any way;
11.A.D to transmit, or procure the sending of, any unsolicited or unuathorised advertising or promotional material or any other form of similar solicitation (spam);
11.A.E to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
11.A.F to attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site; or
11.A.G to attack our site via a denial-of-service attack or a distributed denial-of-service attack.
11.B You also agree:
11.A.A not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website and
11.B.B not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party.
11.C By breaching the provisions of clauses 11.A and/or 11.B above, you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities (maybe by disclosing your identity to them). In the event of such a breach, your right to use our site will cease immediately.
11.D We will not be liable for any loss or damage caused by a denial-of-service or a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
13. LINKING TO OUR SITE
Where our site contains links to other sites and resources provided by third parties these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. DELIVERY POLICY
IMPORTANT: Safe delivery of your package is your responsibility. We ship all orders placed for UK delivery addresses or international orders over the value of £100 GBP through Royal
Mail or DHL with tracking on the delivery: we strongly encourage you to track your delivery with the relevant postal carrier using your tracking information to ensure the Product is en route to you. You should also use this tracking information to investigate any suspected loss of Products during the shipping process.
If the postal carrier cannot deliver the package to you at the address you provided, it is your responsibility to pick up the package at the local post office or depot, or to call/contact them and have it re-routed. Once a package is shown in tracking as being successfully delivered, we cannot process or reship replacements unless you can provide us with written evidence of non-receipt of your Products.
Orders with a value of £15 to £249 that are to be delivered to a United Kingdom delivery address are delivered via Royal Mail. Orders with a value of £250 or more that are being shipped to a United Kingdom address will be delivered via a courier service. Orders being shipped to an address outside of the United Kingdom with an order value under £100 are delivered via 2nd class Royal Mail (untracked). Orders with a value of £100 or over being shipped to an address outside of the United Kingdom will be delivered via courier service.
For international orders Royal Mail 2nd class, it can take up to 10 business days (from date of dispatch) to receive your order. Should you not receive your items in this time frame, please contact us.
Cancellations and Address Changes: If you place an order on the Website and decide you want to cancel the order or change the address, you must notify our Customer Services Team immediately, where we will endeavour to resolve the issue. However, due to the nature of our shipping processes cancellations and address changes cannot always be guaranteed.
In the event that it is not possible to alter the address or cancel the order before it has been processed, we will endeavour to find a suitable resolution.
All packages shipped outside of the United Kingdom may incur extra duty charges. We are not responsible for any sales taxes, customs duties or other taxes charged by any customs department. To avoid any unexpected charges, please contact the customs organisation in your home country for more information.
Our delivery charges are set out on our Ordering Information page.
15. PRICES AND HOW TO PAY
We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. All Products shown on our Website are subject to availability.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed prior to the change.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our Website from time to time.
You can only pay for Products using a debit or credit cards. We accept the following cards:
- Visa Electron
Payment for the Products and all applicable delivery charges are payable in advance.
16. PROMOTIONS, SPECIAL OFFERS & DISCOUNT CODES
All promotions, special offers and coupon codes (hereafter referred to as offers) are subject to the above terms and conditions of the Website. Unless specified otherwise, all offers are subject to the following terms and conditions:
- Offers are valid for one use per customer and may not be used in conjunction with any other offers and promotions.
- Where there are multiple customers/users within one household; offers may be redeemed a maximum of two times per household and must be ordered via the users individual account.
- Offers are subject to availability.
- Offers are valid for 28 days from the date of publishing.
- Customers who become aware of an offer after having placed an order will not be able to redeem the offer retroactively.
- Smoke-it reserves the right to withdraw offers at any time with no prior warning or notification.
17. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an Events outside our control (as defined below in the following section).
An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an event outside our control takes place that affects the performance of our obligations under these terms and conditions:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under these terms and conditions will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Products to you, we will arrange a new delivery date with you after the event outside our control is over.
18. JURISDICTION AND APPLICABLE LAW
19. CHANGES TO OUR TERMS AND CONDITIONS
20. YOUR CONCERNS
If you have any questions or concerns about material which appears on our site, please contact email@example.com
Company name:- Rosebud London Ltd T/A Smoke-it
Registered Address:- 20-22 Wenlock Street London N1 7GU
Registration no 9389140